Shipping and Delivery
Monday through Friday, all orders are processed the same day we receive them and in stock orders will typically ship within 3 business days. Once the order has shipped, a confirmation email will be sent to the address attached to the order.
For orders placed online, we only ship to the contiguous United States. We ship all our electric bikes via ShipBikes. This service relies on FedEx Ground, so we do not ship to P.O. boxes or APO. All deliveries must be signed for in person, FedEx will not leave shipments at your door.
For any orders shipping to Hawaii or Alaska and any international orders, please email us at [email protected] or give us a call at 970-494-3261.
Each electric bike shipment will be insured for $500, through ShipBikes. If you would like to insure your bike for a greater amount, please contact us at [email protected]dsyde.com. Shipping rates subject to increase.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 15 days from receipt of product. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email.
We are always trying to provide the best customer service and save our customers as much money as possible. When we see an opportunity to save you money by changing your shipping service, we will contact you to make that change.
If you have any questions regarding shipping, do not hesitate to contact us.