TERMS OF SALE
All items are inspected before being shipped. If you
are not happy with your order, simply return the item(s)
within 14 days for a refund OR exchange. You MUST first
call for a RETURN AUTHORIZATION NUMBER. Please
call 732.557.6394 between 9am-5pm (EST), Mon-Fri.
You must write the RA# on the outside of the
box that you are sending back or there is a very good
chance that our receiving department will refuse it
and it will be returned to you. We will credit your
charge account if you paid by credit card. If you
paid by check or money order we will issue you a check
and send it to the billing address on your order.
This may take up to 4 weeks. On all returns it may
take up to 2 weeks from the day we receive your return
before your account is creditted. There is a 15% Restocking
Fee applied to all returns. There is no restocking
fee for exchanges. Shipping charges for returns and
exchanges are the responsibility of the customer.
On exchanges, you may be charged up to
$10.00 to cover our shipping costs back to you, unless
item(s) are being returned because of an error made
by us or a manufacturers' defect. For sanitary reasons,
we do not accept returns on latex items, hosiery,
underwear, swimwear, bondage items, books, VHS tapes,
wigs or hats. For obvious reasons, we do not accept
returns OR exchanges on adult novelties. These items
are checked for deficiencies at the place of manufacture,
so there is rarely a problem. Most items of this type
have a manufacturers warranty inside the packaging
which can be used to send the defective merchandise
back to the manufacturer. It is our policy not to
accept any merchandise back for credit OR exchange
unless it us unused, in resaleable condition AND in
the original packaging.
ALL costumes and costume accessories are not returnable. Due to the increase in customers who just want to wear a costume once (in most cases for Halloween), in order for us to keep our prices as low as we do, we have been forced to impose this restriction. There is a 15% cancellation fee charged for any order cancelled, unless the order was cancelled by us. If you refuse delivery or your package cannot be delivered to the address that you supplied and it is returned to us, the original shipping charge is NOT refundable and you will be charged for the return shipping charge back to us. This applies to all order cancellation requests AFTER shipping has occurred. By placing an order with us, you have agreed to these terms.
INTERNATIONAL SHIPMENTS
All duties, taxes, and miscellaneous charges that
may be imposed by your country and any additional charges
that may be incurred, should you refuse your package,
will be deducted from your refund check. By sending your
order to us, you have agreed to these terms.
CANCELLATION FEE
There is a 15% cancellation fee on orders cancelled after
72 hours of having placed your order. The cancellation
fee will be waived if the order was cancelled by us. By
placing an order with us you are agreeing to this fee.
COLLECTION FEES
If we must resort to using a collection agency or legal
council to attempt to collect monies owed to us by you,
it is understood and agreed by you, that you will be responsible
for all collection, chargeback and/or legal fees.
IMPORTANT
Please note that if you paid by credit card, your
credit card statement wil say WF Inc. |
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